As a Private Mental Health Service, Deep Speak is bound by the Privacy Act 1988 and its amendments, including the Australian Privacy Principles.
What information does Deep Speak retain
When you first contact Deep Speak, you will generally provide information like your name, date of birth, phone number, address and email address, and you may provide some background information relating to your interest in counselling. Often, we will make notes about your sessions, either during or immediately following your session.
How does Deep Speak use the information you provide
The personal information you provide to Deep Speak is used to administer and provide the best possible service to you.
Where is information stored
Your information is stored on a secure client database and is kept in accordance with the confidentiality policies stipulated by my governing professional organisation, and Australian privacy law.
When is information shared
Except with your express permission and except as described above, we will keep all information you provide us, confidential and secure at all times. The only exceptions may be:
– in the case of a legal court subpoena, or
– if we identify an imminent threat of harm to you or another person then we may need to report that information
Access to your personal information
You are entitled to access the information we keep about you. Please contact us for more information.
If you have any concerns about your privacy or the use or management of your personal information or have a complaint to raise, please email firstname.lastname@example.org or phone us on 0400 161 772.